Shipments and returns

Shipment of ordered goods will generally take a week depending on how much work I have to do to get your logo/text ready for engraving.  Then the items have to be engraved, which can take from 40 minutes to 5 hours depending on the complexity of the engraving.  If mistakes are made, I'll need to purchase a replacement item if I don't have any in stock, and then re-engrave.

Once the item is finished to my satisfaction, I'll email a picture to you for your approval as well, and then I'll ship the item.  Items will be shipped the least expensive method, which is usually USPS.

Items will be bubble wrapped if necessary (slate, glass, etc) and will packed to avoid damage.

Returns are only accepted for damaged items.